Order Rules
- KB Bukopin STARPOINT total Points displayed include all fees including applicable fees and taxes, but do not include all airport taxes or other fees that may have to be paid at certain airports.
- You are asked to pay the full price before confirming your order.
- There are no points or funds refunds for flights with the status of ‘absent’ or flights that have not been used.
- For information on your frequent flyer membership miles, please contact the airline directly
- For international flights, please ensure that you have a visa and passport with a minimum validity period of 6 months before the date of arrival in the country.
- Infant rates apply to babies under 24 months for the entire route. This includes routes for connecting flights and return. If the baby on the way home is over 24 months old, you must make separate bookings using child rates.
- Infants passengers must be accompanied by an adult who is at least 18 years old.
- KB Bukopin and Giift are not responsible for changes in the schedule of the airlines after the ticket issuance, we will forward to you if the airline notifies the schedule changes in advance. You are advised to ensure a re-flight schedule 24 hours before your flight departure.
- KB Bukopin and Giift have the right to change any costs from time to time without prior notice.
Check-in:
- You are responsible for the travel documents you have, such as tickets, passports, visas, etc. for entry, exit, and transit or other requirements in the destination country. You may not be permitted to enter a country if you do not have valid travel documents. KB Bukopin is not responsible for any consequences if you do not have valid travel documents
- Check-in is done at least 3 hours before departure for all international flights and 2 hours in advance for domestic flights
- The baby must have a valid proof of age by showing supporting documents confirming that the baby is less than 24 months old.
Changes and Cancellations
- KB Bukopin and Giift can help you with certain order changes. In certain cases, you are requested to contact the airlines directly.
- By making a booking or purchasing a travel ticket on BJBPoin, you are deemed to have understood, accepted and agreed to the policy on the amendment and cancellation provisions, as well as all additional terms and conditions imposed by the airlines. Please note that certain rates or offers do not qualify for changes or cancellations. You are responsible for checking and understanding the changes and cancellation policies and conditions.
- You will be charged with changes and cancellation fees according to airline regulations. If there is a difference in rates, you will be charged the difference in the applicable tariff, but if the new tariff is lower than the previous tariff, the difference in the amount of the fee will not be refunded.
- In addition to the change fees from the airline, KB Bukopin and Giift will charge additional handling fees (the amount in rupiah/dollar) per passenger.
- Online Cancellation: Cancellations can be made online by logging into your BJBPoin account and going to the order history page.
- Offline cancellation: We also accept cancellations by telephone.